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BPO/Shared Services

Trinidad & Tobago provides an attractive location for the Business Process Outsourcing / Shared Services Industry. International companies are attracted to Trinidad as a location for financial institutions right-sourcing activities. The fact that we are a near shore location, have a highly skilled and available labour pool, a history of economic stability, low energy cost and strong government support are just some of the reasons organizations have selected Trinidad after analysis and comparison to other viable locations in the area.

The Government of Trinidad and Tobago has established agencies that provide special incentives to support middle and back-office processing for financial institutions and their BPO providers.

 

Why Choose Trinidad and Tobago

 

Quality of the Talent Pool

Trinidad and Tobago is in a position to meet the needs of firms that will operate in the Trinidad and Tobago IFC, providing a well-educated, English-speaking workforce that is competitively compensated when compared to workers in North and Latin America.

Trinidad & Tobago ranks #1 in output per worker in the Latin America and the Caribbean region. The country’s talent pool is highly skilled and can support transaction processing activities such as: [1]                             

Accounts Payable

Accounts Receivable

General Accounting 

Financial Planning

 Financial Reporting

 Financial Analysis

  • Trinidad & Tobago has an adult literacy rate of 98.6%, this is among the highest in the world
  • Nationals have undergone F&A BPO training facilitated in collaboration with NIIT Uniqua.

Trinidad and Tobago Rankings: [2]

 

Affordable Labour

BPO Comparison Chart

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Ease of Doing Business

  • Ranked 88th out of 189 countries and 11th out of 32 countries in Latin America and the Caribbean according to the 2016 Ease of Doing Business Index [3]
  • A near shore location in the same time zone with North America
  • Received 7 out of 12 in the strength of legal rights index according to the 2016 Doing Business report. [4]
  • See list of incentives

 

Click here to review the Value Proposition for Trinidad and Tobago BPO (F&A BFSI)

 

The companies with international headquarters who have set up their Financial Services Shared Services Divisions in Trinidad so far are Scotia Bank and RBC Bank.

Examples of these case studies can be viewed here.

  


[1] World economic forum global competitiveness report 2013

[2] Global Competitiveness Report 2015-2016

[3] World Bank, Doing Business 2016

[4] World Bank, Doing Business 2016

 

Case studies of Shared Service Centre’s In T&T

 ScotiaBank logo3     rbc logo2

Click here for Case Studies

 

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 BPO Career Fair

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