ISSUE 24 – Article 7

April 23, 2020

International Client Outreach


The T&T IFC, in collaboration with consulting firm OCO Global visited the city of New York to participate in a lead-generation roadshow. The roadshow’s objective was to promote T&T based on the strength of its value proposition, as an attractive nearshore location for the development of F&A BPO and Shared Services operations. Representing the T&T IFC were CEO, Omar Sultan-Khan, VP–BPO/SSD, Sylvannas Berkeley and Manager–BPO/SSD, Inga Dottin Wiltshire. OCO Global was represented by VP–Client Services, Alan Stevenson and Junior Project Manager, Callie Duksin.

The financial hub of New York City was chosen as the starting point for the roadshow given the high prevalence of financial services companies. This provided a catchment of viable opportunities to engage with firms that are likely to expand their business and are in search of suitable nearshore locations.

The roadshow facilitated in-person meetings before C-suite executives of potential investor companies, to demonstrate the T&T IFC’s level of commitment to the onboarding process as the ‘resourceful ally’.

Other objectives included:

  • A heightened awareness of T&T as an F&A outsourcing destination to a wider network.
  • Generate prospective clients from which T&T IFC will host key decision-makers on smaller, tailored inward delegations. This would assist them in evaluating first-hand the infrastructure and achievements in T&T.

Nine meetings were held with companies and agencies across the finance and accounting sector, including investments, SME financing and digital payment platforms.

The T&T IFC team also met with a representative of the United States Commercial Service which is the trade promotion arm of the US Department of Commerce’s International Trade Administration, and they paid a courtesy call to the Trinidad and Tobago Consulate,

New York where they met with H.E. J. André Laveau, Consul General and his team to update them since their last visit in 2019.

Following three days of meaningful conversations, the T&T contingent was able to gain a deeper understanding of the operations of players in the F&A BPO and FinTech markets and the merging of the two sectors.

There is no longer a clear distinction between financial services and IT and there is now a clear path for the T&T IFC to chart the upskilling and refining of our human capital to satisfy the needs of the market and assist in diversifying the economy.


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