BPO DATA ANALYTICS & DATA SCIENCE PROGRAMME
Data Analytics has become an integral skill for professionals in the Financial Services sector worldwide, and with the pilot of a Data Analytics & Data Science programme, the T&T IFC, Incus and UWI-ROYTEC has given over 200 students the opportunity to invest in the critical training essential to their advancement in the local public and private sectors.
This programme which ran from May – June 2020 was aimed at upskilling local professionals and was specifically designed and customised for non-technical businesses in the Financial Services sector who recognise the strategic value of data in order to create more robust and effective strategies. This is a vital part of the T&T IFC’s Strategic Initiatives for Labour Pool development where its efforts are focused on activities that will improve the attractiveness of Trinidad and Tobago to investors.
The Data Analytics programme which featured over 200 participants took place in May 2020 and culminated with a Use Case Scenario Competition held on Friday 29th May via a virtual Zoom session. The Use Case Scenario Competition put the cohort’s training into practice with high-level presentations delivered via an online webinar and using Tableau software. Finalists utilised real-world scenarios and channelled their newfound insights to identify trends and patterns in data to augment their decision making and enhance organisational performance.
With their findings, they showed how this data can have a significant impact on the top and/or bottom lines of their respective organisations. These scenarios were not limited to improving efficiency in the private sector but also illustrated how data can vastly improve transparency in Financial Services for the public sector that would redound to greater benefits for the entire country.
Participants expressed their high regard for the exercise which enabled them to interact visually with data in ways they had not previously been aware were possible, gaining valuable insights that could transform policies. Noting the ease of engaging with the data in more expedient and instantly relevant ways, many of the participants shared that they were better equipped to transfer their knowledge into real-life applications that could optimise operations across a multitude of industries. A presentation by the group “Keeping Up with the Ks”, led by Krystal George achieved top recognition from the judges. The group was applauded for its innovative use of data analysis to propose a transformative way in which the banking industry can more efficiently target the needs of customers and create better value with their product offerings.
The Data Science programme, which had a select group of participants, was held in June 2020, with participants having the opportunity to be part of a three-month mentorship programme ending in September. This mentorship programme will allow participants to work with professionals in this field and apply their knowledge to real-world scenarios.